Last Updated: August 2022
Children Under the Age of 13: No one under the age of 13 may provide any information to or post any information on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not (i) use or provide any information on the Website or on or through any of its features, (ii) create an account on the Site, (iii) make any purchases through the Site, (iv) use any of the interactive or public comment features of the Site, or (v) provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13, we will delete that information.
Data Protection Principles. We will comply with data protection law, which says that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes;
Accurate and kept up to date;
Kept only as long as necessary for the purposes we have told you about; and
Information We Collect
We collect and store personal information you voluntarily provide to us to deliver services to you and to improve our products. Personal information is information that identifies you, such as your name, postal address, email address, or telephone number. Other information such as financial details (credit card, bank account or other financial information) and biographical details (birthdate, gender or demographic information) are also personal information. Personal information does not include data where the identity has been removed (anonymous data).
Personal Information may be collected when you:
Submit a form
Create an account
Register for an event
Post a comment
Upload a video
Purchase a product, service or subscription
Apply for admission
Use our apps, courses, programs, or services/products
Have a phone, chat, or SMS interaction with us
Take an exam
Respond to surveys
Participate in social media communities
Enter promotions such as sweepstakes
Provide general feedback
We use various technologies to collect information from your computer and about your use of the Site.
Information collected automatically. We automatically collect information from your browser when you interact with our Site. This information includes, but is not limited to, your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
A cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer's memory. Cookies are small files and won't pose any significant disk-space concerns. You can manage which cookies are set on your device using the cookie-menu on this Site and on your Web browser, but doing so may materially affect the functionality of this Site and the information you can access through it. To learn more about cookies and browser functionality, search for "cookies" in the help function of your browser.
Other Technologies. Like many websites, we may use standard Internet technology, such as web beacons, site tags, clear GIFs, and other similar technologies, to collect and maintain information about your web-surfing activity when you are visiting this Site, other Kaplan sites, as well as other non-Kaplan sites. We also may include web beacons or pixel tags in connection with some Site pages and HTML-formatted email messages to, among other things, compile aggregate statistics about Site usage and response rates. A pixel tag is an electronic image. Often a single pixel that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors’ hard drive. Pixel tags allow us to count users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns.
Do Not Track Practices. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, Kaplan currently does not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.
How We Use Information
Communicate with You. To communicate with you by email, chat, postal mail, telephone and mobile devices; To respond to inquiries and inform you about products or services that may be of interest to you either from us, other Kaplan companies or other third parties;
Deliver Services and Products. To deliver the products and services that you have requested; To manage your account and to provide you with customer service and support; To file reports for regulated products and to service contractual requirements; To manage our business and perform functions as otherwise described to you at the time of collection.
Enhance Your Needs and Understand Progression. To monitor progress and performance in the products and services. To send surveys or questionnaires so that we can learn more about your needs and interests.
Administer and Personalize Your Experience. We use your personal information to recommend products and services that might be of interest to you and personalize your experience; To perform data analytics alongside other data about you that we may collect outside the product or service we deliver to improve product effectiveness, learning experience, and quality.
Support, Improve and Develop. To perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others; To analyze performance, fix errors, and improve the usability and effectiveness of our products and services. To monitor and improve the services we provide.
Participate in Social Media. To allow you access to the Site to post comments, upload content or communicate with others.
Advertising and Promotions. We may use your personal information to inform you of special offers and new or existing services that we believe may be of interest to you. To provide you with information about Kaplan products or services; To send you information about select third party's products or services that may be of interest to you; To display content and advertising tailored to your interests on our Site and other sites; To verify your eligibility and deliver prizes in connection with contests and sweepstakes.
Comply with Legal Obligations. We may use your personal information to comply with laws; perform a contract we have entered into with you; Enforce our terms and conditions; Where it is needed in the public interest or for official purposes.
Process Payment and Fraud Prevention. We use personal information to prevent and detect fraud and abuse in order to protect the integrity of our content and security of our customer’s data; We may use financial information or payment method to process payment for any purchases, subscriptions or sales made on our Site, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. To protect, investigate and deter against fraudulent, unauthorized or illegal activity.
Safety and Health. We may use personal information in case of emergency or related to your health; To make appropriate alternative arrangements for you regarding your attendance or request for accommodation.
OR as otherwise specifically described to you at the point of collection.
How We Share Information
We do not share your personal information with others except as indicated below. We may share your Personal Information with:
Authorized service providers: These providers perform services on our behalf and may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, providing assessments, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may be supplied with or have access to your personal information solely to provide these services to us or on our behalf.
Business Partners: When you make purchases, registrations or engage in promotions offered through our Site or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests, and sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
Other Kaplan Businesses: We may share your personal information with Kaplan companies as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise or for system maintenance support and hosting of data. Sharing contact information with our Kaplan companies enables us to provide you with information about a variety of products and services that might interest you.
Government Agencies, Courts of Law and Law Enforcement: We may disclose your Personal Information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
Regulators:We may need to share your Personal Information with a regulatory state agency that oversees our regulatory products and the profession.
Other Parties in Connection with a Corporate Transaction: We may also disclose Personal Information in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, internal reorganization, or in the unlikely event of bankruptcy.
Aggregated Data: We also may share other information with third parties (either Identified or Anonymized) to improve products, services, and the learning experience, such as data augmentation using third party data sources to personalize the services. We may also share personal information with third parties to develop and deliver targeted advertising on our websites and websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors, to conduct the general business analysis.
Parents and Guardians: If you are under the age of majority (18 in most states), we may share your Personal Information with your parents or guardians to deliver services or perform a contract, comply with our legal obligations and if it is in your vital interests.
Your Ability to Choose
If you prefer we do not send marketing communications, please follow the unsubscribe links on any marketing message or contact us at PPunsubscribe@kaplan.edu.
If you prefer we do not send SMS messages to you, you may stop messages by replying “STOP” to any message.
How to Contact Us:
By mail: Kaplan North America, LLC, 1515 W Cypress Creek Road, Fort Lauderdale, FL 33309
By email: email@example.com
Social Media Privacy
Kaplan will not require you to:
Disclose a username or password for accessing personal social media;
Access personal social media in the presence of Kaplan’s employees or representatives, or
Divulge any personal social media information.
User Submissions: We may provide sections on the Site where you can post information about yourself and others and communicate with others; upload content (e.g., pictures, videos, audio files, etc.); and post comments or reviews of content found on the Site. Such postings may appear on other websites or when searches are executed on the subject of your posting. Whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution concerning your personal information. Once you have posted information, you may not be able to edit or delete such information.
Jurisdiction-Specific Privacy Information and Rights
+California Residents Privacy Rights
If you are a resident of the State of California you have additional privacy rights, which are explained at California Privacy Rights.
+EU/UK Residents Privacy Rights
The Website is primarily intended for U.S. residents. If, however, you are a resident of the EU/UK then you have additional privacy rights, which are explained at EU/UK Privacy Rights.
Information Collected from Other Sources:
We may also obtain Personal Information about you from other sources such as Kaplan businesses, affiliates, vendors, contractors or other third parties. If your school, employer or other third party makes a purchase on your behalf and for your use, or if an agent refers you to Kaplan, such parties may provide us with Personal Information about you. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
Transfer of Data Outside of Your Home Country: Your Personal Information will be held in the United States. Your Personal Information may also be stored, processed and accessed in other countries where Kaplan has facilities or where you are located. You consent to the transfer of your Personal Information outside your country, including to the United States.
Data Security: We have put in place appropriate security measures to prevent your personal information from being accidentally lost, destroyed, used or accessed in an unauthorized way, altered or disclosed. Also, we limit access to your personal information to those employees, service providers, business partners, agents and other third parties who have a legitimate need to know. They will only process your personal information on our instructions or as otherwise agreed and they are subject to a duty of confidentiality. However, as effective as these security measures are, no security system is impenetrable. We cannot guarantee the security of our systems, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.
How to Contact Us
By mail: Kaplan North America, LLC, 1515 W Cypress Creek Road, Fort Lauderdale, FL 33309
By email: firstname.lastname@example.org