This notice describes how we collect, use, and share your personal data in our capacity as a “Controller” under Virginia’s Consumer Data Protection Act (“CDPA”) and the rights that you have with respect to your personal data, including sensitive personal data. For purposes of this section, “personal data” and “sensitive data” have the meanings given in the CDPA and do not include information excluded from the CDPA’s scope. In general, personal data is information reasonably linkable to an identifiable person.
The Personal Data we collect about you will depend upon how you interact with our Sites and the information you voluntarily provide us. Accordingly, we may not collect all of the below information about you. In addition, we may collect and/or use additional types of information after providing notice to you and obtaining your consent to the extent such notice and consent is required by the CDPA.
To the extent that we collect Personal Data that is subject to the CDPA, that information, our practices, and your rights are described below. Persons with disabilities may obtain this notice in alternative format through any contact method at Accessibility Support.
Consistent with the "Information We Collect" and “How We Use Information” sections in the general privacy policy, we may collect certain categories of information about Virginia consumers (“Personal Data”). The chart below summarizes the Personal Data we process, the purposes for processing this data, the categories of personal data that we share with third parties, and the categories of third parties that we share the data with as specified in the CDPA. We do not sell personal data to third parties.
Personal Data We Collect in This Category
Your name, phone number(s), postal address(es), and email address(es)
For state-regulated programs for the profession, we may collect additional identifiers to verify your identity when taking examinations as required by the state, such as your Social Security number or driver’s license
Purpose for Processing Personal Data
To fulfill or meet the reason for which the information was provided to us
To provide the services you requested
To manage payments, fees, and charges
To provide you with support and respond to your inquiries, including to investigate and address your concerns
To monitor and improve our responses
To provide you with email alerts, event registrations, and other notices concerning our products or services, or events or news that may be of interest to you
To report your attendance, performance, completion data, and proctored testing conditions to state oversight agencies
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations
To personalize your website experience
To improve and deliver content and product and service offerings relevant to your interests through our website, third-party sites, and via email or text messages
As an education and enablement service provider with consumers from middle school through professional we store this information to optimize your experience with us and assist you in achieving your lifetime and career goals.
Research and development
Categories of Third Parties With Which We Share Personal Data
Service providers such as payment processors
Business partners
Other Kaplan businesses
State regulators
Courts of law/enforcement
Data analytic, intelligence, and augmentation firms
Personal Data We Collect in This Category
Online activity data, information about products or services purchased or considered, or other purchasing or consuming histories or tendencies to provide you with information, products, or services that you request from us and to improve them.
Purpose for Processing Personal Data
To provide lifelong learners information of interest and opportunities for development
Categories of Third Parties With Which We Share Personal Data
Service providers such as payment processors
Business partners
Other Kaplan businesses
State regulators
Courts of law/enforcement
Data analytic, intelligence, and augmentation firms
Personal Data We Collect in This Category
Bank account number, credit card number, debit card number, or any other financial information
Purpose for Processing Personal Data
Process payments, fees, charges, billing, and collections so that we provide you with information, products, or services that you request from us
Categories of Third Parties With Which We Share Personal Data
Service providers such as payment processors
Business partners
Personal Data We Collect in This Category
Information from sources other than you to build a consumer profile of your preferences
Purpose for Processing Personal Data
To determine how best to serve you over your lifetime, how you may achieve success when using our products, and how we may modify our offerings for the success of others
Categories of Third Parties With Which We Share Personal Data
Other Kaplan businesses
Personal Data We Collect in This Category
Information on professional license numbers or membership information, certifications, licenses, or credentials
Purpose for Processing Personal Data
To assess the offerings that may assist you in maintaining your professional certification and to report continuing education to the state oversight agency for the profession
Categories of Third Parties With Which We Share Personal Data
Business partners
Other Kaplan businesses
State regulators
Personal Data We Collect in This Category
Your audio or voice recordings if your program is recorded as part of the delivery of services or randomly when you telephone us for quality assurance and internal review
Purpose for Processing Personal Data
We retain program recordings for the benefit of other participants in the program, internal research, and quality assurance
Categories of Third Parties With Which We Share Personal Data
We do not share Sensory Information with third parties
Personal Data We Collect in This Category
Your demographic information
Purpose for Processing Personal Data
We obtain from sources other than you demographic information to further understand our customers and personalize offerings of products or services to optimize your experience with us
Categories of Third Parties With Which We Share Personal Data
We do not share Sensitive Data with third parties
Right to Access Information/Correct Inaccurate Personal Data
You have the right to request access to Personal Data collected about you and information regarding the purposes for which we collect it and the third parties and service providers with which we share it. Additionally, you have the right to correct inaccurate or incomplete Personal Information. You may submit such a request as described below.
Right to Deletion of Personal Data
You have the right to request in certain circumstances that we delete any Personal Data that we have collected directly from you. You may submit such a request as described below. We may have a reason under the law why we do not have to comply with your request or why we may comply in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Right to Opt Out of Sale of Personal Data to Third Parties
You have the right to opt out of any sale of your Personal Data by Kaplan to third parties at “Opt Out of Sale of Personal Data and Targeted Advertising.” We do not sell Personal Data to third parties for their own direct marketing purposes.
Right to Portability
You have the right to request a copy of the Personal Data that you previously provided to us as controller in a portable format. Our collection, use, disclosure, and sale of Personal Information is described in our Privacy Policy.
Right to Opt Out of Targeted Advertising
You have the right to opt out of Targeted Advertising based on your Personal Data obtained from your activities over time and across websites or applications.
Right to Opt Out of Profiling
You have the right to opt out of having your personal data processed for the purpose of profiling in the furtherance of decisions that produce legal or similarly significant effects concerning you.
Right to Appeal
If we decline to take action in any request that you submit in connection with the rights described in the above sections, you may ask that we reconsider our response by sending an email to the same email box (referenced in section below) from which you receive the decision. You must ask us to reconsider our decision within 45 days after we send you our decision.
You may submit a request to exercise your rights above by completing the online form Submit Privacy Request, or if you prefer to email or phone us, identify the business or Site you interacted with from the list below and then use the associated contact information. If you choose to send an email, please help us locate your data by including information about the website(s) you interacted with when you provided your information and any email address you used to create your account.
Consumer Interaction with Kaplan Test Prep, PMBR, i-Human Patients, Barron’s Educational Series, Manhattan Prep Powered by Kaplan, or Kaplan Medical Prep:
kaptest.com
pmbr.com
i-human.com
barronseduc.com
manhattanprep.com
kaplanmedicalprep.com
Privacy Request Contact Information
Email: ktp.dataprivacy@kaplan.com
Phone: 877-680-2317
Consumer Interaction with College for Financial Planning-A Kaplan Company, Kaplan Real Estate, Kaplan Financial Education, Kaplan Professional, Kaplan Schweser, PPI- A Kaplan Company, Dearborn Real Estate Education, or Kaplan Solutions:
cffp.edu
kapre.com
kaplanfinancial.com
kaplanprofessional.com
schweser.com
ppi2pass.com
dearborn.com
kaplansolutions.com
Privacy Request Contact Information
Email: kp.dataprivacy@kaplan.com
Phone: 800-235-8866
Consumer Interaction with Projects In Knowledge:
projectsinknowledge.com
atpointofcare.com
Privacy Request Contact Information
Email: info@projectsinknowledge.com
Phone: 800-772-8277
Consumer Interaction with Bluejacketeer Powered by Kaplan:
bluejacketeer.com
Privacy Request Contact Information
Email: support@bluejacketeer.com
Phone: 877-680-2317
Consumer Interaction with Kaplan.com:
kaplan.com
Privacy Request Contact Information
Email: privacy@kaplan.com
Phone: 888-595-0010
To protect consumers’ Personal Data and to comply with the CDPA, we will use a verification process to confirm your identity before we act on your request. You or your authorized agent may make a verifiable consumer request related to your Personal Data. If you use an authorized agent to submit a request on your behalf, we may require that you (1) provide the authorized agent written permission to do so and (2) provide us a copy of the authorization or a copy of a power of attorney.
In verifying requests, we employ reasonable measures to detect fraudulent requests and prevent unauthorized access to your personal information. To meet our obligations, we are required to verify your identity and the identity of your authorized agent, if the request is submitted via an agent, by associating the information provided in your request to personal information previously collected by us.
If we suspect fraudulent or malicious activity on or from the password-protected account, we may decline a request or request that you provide further verifying information.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify your identity or authority to make the request.
Rev. January 2023
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